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Articolul precedent |
Articolul urmator |
1141 135 |
Ultima descărcare din IBN: 2024-05-09 11:21 |
SM ISO690:2012 NEDEA, Anca. Calitatea serviciilor turistice ca strategia dezvoltării turismului. In: Studii Economice, 2010, nr. 1-2, pp. 461-466. ISSN 1857-226X. |
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Studii Economice | ||||||
Numărul 1-2 / 2010 / ISSN 1857-226X | ||||||
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Pag. 461-466 | ||||||
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In the functional market economy, due to the intense competition, the service suppliers are forced to
consider, as far as utility and the tariff of the services are concerned, the needs, requests and expectations of the
consumers. This fact is imposed with necessity because the consumers are better and better informed and
trained, becoming more demanding, and as such more and more often they preffer purchasing services of the
best possible quality at the lowest tariff. Therefore the managers and employees of the firms in the hospitality
industry (the tourism agents, hotels, restaurants etc) should have the interest of offering only good quality
services on the market at the lowest possible tariffs, so that they could keep their clients and even win more
clients, in order to continuously increase the business figures, the profit and the market segments. |
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